Here's our five-step approach to dealing with any negative review in Google Business Profile. Number one, stay professional. In other words, don't get emotional. Number two, explain in detail Exactly what happened. Sometimes business owners are afraid to do this because they worry they're Going to look offensive, but C.1. As long as you don't get emotional, people will see that the Person leaving the negative review, who is often emotional, is the unreasonable one. People expect To see negative reviews. All businesses have them. As long as you show that your professional, People will take your side. Number three, take the conversation off Google. So give them a phone Number or email that they can use to continue the conversation with you. If they do contact you, Which nine times out of ten, they will not offer them something to make it right. I know they're Probably unreasonable. You don't want to give them something free, but just do it because step five, You're going to ask them to change that negative review to a positive review.

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Compared to this time last year, traffic to Reddit has gone up seven times. So why is that? Google realize that people want to see results from people with actual experiences, but not For every keyword. So how do you figure out which keywords you can easily rank for by sharing your personal Experience? Start by going to the most popular subreddit for your industry. So if you're a plumber, you might go to our slash plumbing. Take that URL and then we're going to throw it into a herf's site explorer and this will Show us the keywords bringing in the most traffic from Google. Let's go ahead and copy the first 250 keywords. Now we're going to take that over to Claude and say, create a list of 20 topics that might Rank well in Google if created by someone with first hand experience, avoid obvious comment Topics that are likely to be oversaturated and then just hasten that keyword list and Hit enter and right away, Claude will start giving you topics. They're not all going to be winners, but you're very likely to find some that you can provide A unique perspective for which gives you a much better chance at ranking in Google.

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Reddit keyword research / first-hand experience


With Google now showing Reddit and their search results seven times as often and using Reddit content to train their large language model, there's never been a better time to get involved on Reddit as a business owner. The big thing is not to spam. Just go on there, be an actual contributing member to whatever subreddit is relevant to your industry. Actually add value, help people, and then after a while you can slip in what you do for a living, and it could maybe get you some business. But more importantly, it's an opportunity to rank in Google that didn't exist before. Again, seven times as often, they're showing it in their search results, and it's more likely that the AI, the large language models, are gonna recommend your business because they're trained on that exact same data.

Replying to @mckenzielstewart


Average business takes almost 18 hours to respond to a lead, and two thirds of the time, they give up after one attempt. Isn't that crazy, Kuma? That's what Leadferno found in a recent study. However, it's not too surprising to us. We have about 60 small business clients. I can tell you it is not uncommon for small businesses to take way too long to respond. Why is this a big problem? Most people, when they're looking for a business like yours, aren't just gonna go to one business after doing a Google search. They're going to two, three, and they're gonna fill out a form or call each of them to get a quote. And nine times out of 10, they're gonna go with the first person who offers them the service at a reasonable rate. So if you're waiting even two hours to get back to your leads, there's a good chance they've already talked to two or three of your competitors, and they may have already sold them on their service. You are very likely losing half of your customers due to slow response times. If you haven't already set up an auto responder, that should be your first priority. Make it easy for prospects to get a hold of you. Answer the phone, call back quickly, and if you respond to someone and they don't answer the first time, keep trying.

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lead follow-up
lead response / automation
lead response / local conversion


I don't know what to do, but I think I'm going to have to go to the bathroom and get some rest. I don't know what to do, but I don't know what to do, but I think I'm going to have to go to the bathroom. I don't know what to do, but I think I'm going to have to go to the bathroom and get some rest. I don't know what to do, but I think I'm going to have to go to the bathroom and get some rest. I don't know what to do, but I think I'm going to have to go to the bathroom and get some rest.

Replying to @seancarmona8


I'm pretty sure this business's official name is not clear Bra Fresno. Paint Protection Film, Window Tinting, Ceramic Coating. They've even put pipes in the title as you see. A pretty clear giveaway that this is not their actual business listing. So in this case all you have to do is go suggest an edit, change name, or other details. I happen to know that this business is called Clear Bra Fresno and they did that so they could ring for that term. But this has been added. It is not part of their official business name. I can delete that and just hit submit and say okay. And 90% of the time within a few days Google will just make that change. If you're doing this. Honestly, if you're not taking actual words out of someone's business title that are part of their business name, but you're removing keywords, that's about all you have to do. And then you'll get an email on a day or two saying it's been removed. And then almost always you will see their rankings go down for those terms. If they are ranking unfairly they will drop. If they drop low you then you will go up.

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Google Business Profile / spam reporting


Yeah, this is pretty common. After you remove keywords from a businesses Google Business Profile title, they are likely to just add them back. And this is because Google rarely does anything about adding keywords. It is against their terms of service. You could get suspended, but it's very rare, which is why we actually encourage our clients to do it subtly. We wouldn't be this egregious about it, but what we do for our clients competitors is we just go in once a month and remove them again. So the more aggressive competitors might get them back in a day or two. Most of them will give up after a while, though, as they're not told that someone else removed the keywords. They just get an email from Google saying the keywords have been removed, and that's usually enough to scare the competitors after a few emails.

Replying to @johnowow

competitor spam monitoring
risk/avoid / Google Business Profile


All right let me make sure I understand this one of my class competitors added a bunch of keywords to the end of their business title in Google Business Profile so they could rank higher than they should for those keywords I went in and removed it so that their business title is correct but I'm messing with the algorithm

Replying to @elderscrolls_enjoyer


We occasionally have clients asking us about their website load speed or other technical factors like that and how they affect SEO, and we always tell them the same thing don't worry about it. See, our clients are small local service businesses and for them load speed or technical factors are the last thing you should be worried about. As long as Google can find and index your website, technical factors are almost never the reason you're not ranking as high as you could make. Sense, right? Someone goes to Google and searches for, say, a window tinting shop, what does Google want to show? Do they want to show the window tinting shop with the fastest load speed, or do they just wanna show the best window tinting shop? Don't get me wrong, we do technical audits for all of our websites and we fix all the issues that actually matter, but it's not the top priority. Top priority is always going to be content. Just open up your website. Does it load in a reasonable amount of time? Can you click around and navigate easily? Cool. That's not the reason your website's not ranking. Instead, focus on creating high quality content, getting lots of positive reviews, and getting people talking about your business.

Slow website ≠ bad SEO 🐢💻 (for local businesses) What ACTUALLY matters: ✅ Great content ✅ Killer reviews ✅ Local buzz Stop stressing about load times and focus on what Google REALLY wants to see! 👀 #SmallBusinessTips #SEOHacks #LocalSEO #seo

local SEO priorities
technical SEO prioritization


SEO isn't right for every business, and I say that to someone who does SEO for a living. But I'll be the first to tell a business when it doesn't make sense for them to invest a large percentage of their marketing budget in SEO. If you're just starting out, if you're a small business and you only have one or two employees, you might not want to invest fifteen hundred dollars a month into an SEO plan. If you're looking to maximize the extra leads you're getting in those first few months, you're gonna get way more bang for your buck in Google Ads or Meta ads. Now don't get me wrong, SEO is definitely worth the investment. It's just gonna take you some time. It might be six months or a year before you see the real payoff on SEO. And if you're just starting out, it might not make sense for you to invest your money. Most new businesses you're gonna get 90% of the benefit of SEO by making a Google Business Profile and making sure you fill out every field there. And just having a website that clearly explains what you do. If you're in a space that's not super competitive, that alone might be enough to rank well for your main keywords. You are in a competitive space. It's going to take a lot of work to get onto page one for your main keywords. So if you have the budget to invest in SEO. You probably wanna start with some more niche, long tail keywords before you're in a position that you can rank on page one. But here's the thing as your business grows, it'll naturally become easier and easier to rank on page one. Dozens of small reasons why businesses that are more successful and larger have an easier time ranking on Google. You'll have more reviews by that time. You'll have more activity on your Google Business Profile and on your website. You'll have more mentions of your bu

Is SEO worth it for your biz? 🤔 New/small business? Maybe not yet Google Business Profile = 90% of SEO benefits As you grow, ranking gets easier Established? Definitely invest in SEO Just starting? Try Google/Meta ads first Real talk from an SEO pro. No fluff, just facts. #SEO #SmallBiz #MarketingTips #StartupAdvice #LocalSEO

Google Business Profile basics
long-tail SEO strategy
SEO budget prioritization
SEO maturity signals


ll have more reviews by that time. You'll have more activity on your Google Business Profile and on your website. You'll have more mentions of your business around the internet. You'll have more links pointing at you. All of these things amplify the effectiveness of SEO. Campaign becomes way more effective once you're an established business who is actively getting customers. At that point, you would be foolish for not investing in SEO. And if you have the budget, by all means get started early. It is a long term strategy and you will be better prepared for once you have those customers. But if you're just getting started out, you don't have a big budget and you need leads now. Please don't put the majority of your marketing budget into SEO. Look at Google Ads or Meta ads or something. That's gonna bring you leads today.


This is how you respond to a negative review On your Google Business Profile. And my friend, maybe like your business, Runs a very good shop. He has great reviews on his business. But of course, like all businesses, He gets some customers. They're gonna leave bad reviews, No matter how good the service is. And he responded beautifully. He explained exactly what happened. Because of course, this response Is not for the person who left the review. It's for anyone who's reading it. And if they read the details, They can see that the shop took great care of them And actually went above and beyond To try and find out what was wrong With this person's Jeep. But my favorite part is the very ending. We apologize for completing completely transparent And honest with you about a situation And also defrauding you out of your zero dollars. If you would like to stop in, We would be happy to refund you your zero dollars.

🔥 Mastering the art of responding to negative reviews! 👀 See how this auto shop claps back with class, transparency, and a touch of sass. Watch till the end for the $0 mic drop! 💯 #CustomerServiceWin #GoogleReviews #BusinessTips #localseo #googlebusinessprofile


There are three ways to get more reviews on Google reviews are super important for ranking and converting new customers, but they're very hard to get for every business. Number one is just asking for reviews. It sounds simple, but nothing is more effective. A lot of times business owners are afraid to ask customers unless they're very sure that they're happy, but the thing is, the vast majority of customers are happy. If you're still in business right now, you're making customers happy. The reason asking for reviews will get you more positive reviews and not negative ones is because the people who would leave you a negative review are going to relieve your review, whether or not you ask for it, and you start asking for more reviews, you're just encouraging those people who would have left a positive review. They just didn't think to leave one. Number two, make it easy. Provide a link, put a QR code somewhere in your business, send them a text message and email. Make sure there's zero friction. Number three is follow up. People forget they want to leave you a review. They want to help your business. They get home. They forget. Have some kind of service that sends them a text message or an email reminder. This might be get reviews on bright local. It's only $8. Super simple. That reminder makes a big difference.

The 3 ways to get more Google reviews 🌟  1⃣ Just ask - most customers want to leave you a positive review!  2⃣ Make it easy - use links, QR codes, texts  3⃣ Follow up - send reminders Pro tip: Happy customers often forget, unhappy ones don't. Asking helps the positive voices shine! 💡 #BusinessTips #GoogleReviews #CustomerFeedback #LocalSEO #GoogleBusinessProfile


Keep seeing these local SEO hacks online for immediately ranking high in Google Maps and the local pack and they're a bunch of nonsense. There's one hack that actually works, which I'll share in a bit, but I keep seeing these ideas like just optimize your description or geocache your images or make sure the text on your services matches your service pages. And yes, you should complete your whole Google Business Profile because it's quick and it does help, but none of these things are going to immediately make you rank well in Google Maps. There's only one hack that you can do quickly and that's adding your main keyword to your title and your Google Business Profile. You will rank higher for that keyword. Now, whether that's worth doing as another conversation, we find it usually is if we can do it subtly, but there is some risk associated with that, but that's it. Now, there are dozens of things you can do to improve your ranking in Google Maps and the local pack, but most of them are going to have a small impact or they're going to take a lot of work. How close you are to the searcher. If your business is located close to the searcher, you're going to rank higher. So you can open more locations. You can open fake locations that comes with some risk. The number of reviews you have on your profile matters, getting reviews is hard. Faking reviews is probably not worth it comes with a lot of risk. If your primary category and the secondary categories you're in carry a lot of weight, most businesses already have that set up. And your brand, if Google sees you as a trusted authoritative brand, you're going to rank higher for everything, but that takes a lot of work. And this is why clients pay us money.

Debunking Local SEO myths! 🚫🧢 The ONLY hack that actually works 👀 Why most "quick fixes" are useless 🙅♂ Real factors that impact your Google Maps ranking 📍 #LocalSEO #GoogleMaps #BusinessTips #SEOHacks Drop a 💡 if you learned something new!

local pack ranking factors
local SEO myths
Risk/avoid / fake locations
risk/avoid / fake reviews
Risk/avoid / GBP title keywords