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AI customer service hit 99% accuracy and 70% can't tell it's not human 🤖 Within a year you'll talk to AI more than humans when calling businesses #AI #CustomerService #BusinessTech #TechTrends
AI customer service has largely been a joke up until now, but we might have just reached the point where they can actually replace humans. My prediction is that within a year, we will more often be talking with an AI than with a human when we call a business. You might have just seen, as it was reported by Venturebeat and a few other publications, that phony AI has reached a 99% accuracy, and 70% of people can't tell that they're speaking with an AI when using that service. Now, digging into the story, all signs point at a coordinated PR stunt. The three companies involved, Foley AI, Grock, and my TIE, all released statements simultaneously. All the numbers come directly from them, so I don't think there's any reason to trust those statistics or their claims specifically. However, what is clear is that we're getting to the point where the latency of AI is roughly the same as the latency
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AI customer service has largely been a joke up until now, but we might have just reached the point where they can actually replace humans. My prediction is that within a year, we will more often be talking with an AI than with a human when we call a business. You might have just seen, as it was reported by Venturebeat and a few other publications, that phony AI has reached a 99% accuracy, and 70% of people can't tell that they're speaking with an AI when using that service. Now, digging into the story, all signs...
m, once these AIs actually feel human and aren't terrible at their jobs, the one thing everyone's gonna hate even more than talking to an AI is waiting on hold or being sent to voicemail. Yelp and a few other companies are already making it really easy to have AI answer your unanswered calls, meaning your customers only speak with an AI if a human was unable to answer the call. My prediction is within one year, most companies will have set this up already. The average consumer will be completely used to it. It'l...
m, once these AIs actually feel human and aren't terrible at their jobs, the one thing everyone's gonna hate even more than talking to an AI is waiting on hold or being sent to voicemail. Yelp and a few other companies are already making it really easy to have AI answer your unanswered calls, meaning your customers only speak with an AI if a human was una...
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