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Here's our five-step approach to dealing with any negative review in Google Business Profile. Number one, stay professional. In other words, don't get emotional. Number two, explain in detail Exactly what happened. Sometimes business owners are afraid to do this because they worry they're Going to look offensive, but C.1. As long as you don't get emotional, people will see that the Person leaving the negative review, who is often emotional, is the unreasonable one. People expect To see negative reviews. All businesses have them. As long as you show that your professional, People will take your side. Number three, take the conversation off Google. So give them a phone Number or email that they can use to continue the conversation with you. If they do contact you, Which nine times out of ten, they will not offer them something to make it right. I know they're Probably unreasonable. You don

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